Membership FAQ

Have questions about Membership? We have answers!

ZIPS Unlimited™ Members live life in the clean and shiny lane with daily car washes, access to our complimentary self-serve detailing amenities, and washing privileges across our entire network of car wash facilities. There are a number of ways that you can sign up for our ZIPS Unlimited™ program and processes may differ slightly depending on where you sign up.

Where did you / will you purchase your zips unlimited™ membership?

Online Shop

Mobile App

On-Site

a man and woman looking at a laptop

Memberships purchased Online

Enjoy the convenience of finding the best membership option for you, from wherever you are right on your mobile device! We make it convenient to purchase your membership online and then complete a brief activation process at a nearby location with a Team Member.  This is where you get your unique tag which makes things really official – you’ll be saving and shining like a Pro!

FAQ FOR MEMBERSHIP PURCHASED ONLINE
I completed my purchase of a membership online. Now what do I do?

    Head to the ZIPS location that you selected during the offer redemption process. Share your confirmation email and temporary membership identifier with an on-site ZIPS associate. The ZIPS associate will help you verify the order and will place your RFID sticker on your windshield! Need Help? Contact our team at (855) 947-7927 or submit a request here.

    What if I can’t find my confirmation email that’s needed for activation?

      No worries! Before reaching out for assistance, make sure to check your spam folder in your email. If you still can’t find it, contact us using either method below so we can assist you. Need Help?“ Contact our team at (855) 947-7927 or submit a request here.

      Can I complete my activation at any ZIPS location?

        No, make sure to redeem your code at the ZIPS location that you selected during the offer redemption process! If you made a mistake, use either contact method below so we can assist you.If you made a mistake, contact us so we can assist you. Contact our team at (855) 947-7927 or submit a request here.

        How many times can I wash with a membership?

        As long as your local ZIPS is open, Members enjoy up to 2 car washes per day, 7 days a week for as long as the membership is active!

        What are the terms and condition of my membership?

        Click here for ZIPS Unlimited™ Terms of Use.

        I got a new car, what do I do?

        Don’t sweat it! Just visit your local Zips Car Wash and let an attendant know that you currently have a membership, but you got a new car and need to update your vehicle information to get a new RFID tag. They’ll take care of everything for you!

        Can I use this membership on more than one vehicle?

        Unfortunately, no-can-do. Each membership is tied to a specific car. The RFID stickers that we place on your windshield allow for that vehicle to pass through the car wash. We have to issue one for each vehicle because once removed, the tag is ruined and won’t scan properly.

        How do I cancel?

        All cancellation requests must be made 7 days prior to the anniversary billing date. Call (855) 947-7927. Our Call Center is open Monday through Friday, 8:00 am to 5:00 pm Central Time.

        a man and woman sitting in a car and looking at a cell phone

        Memberships Purchased In-App

        Rewards, Savings & Shine Now In Our Mobile App! Earn points with every purchase in the app and turn those points into squeaky-clean rewards. Plus, get extra savings on multiple memberships under your account so your entire garage can shine.

        FAQ FOR MEMBERSHIP PURCHASED IN-APP
        I completed my purchase of a membership online. Now what do I do?

          Head to the ZIPS location that you selected during the offer redemption process. Share your confirmation email and temporary membership identifier with an on-site ZIPS associate. The ZIPS associate will help you verify the order and will place your RFID sticker on your windshield! Need Help? Contact our team at (855) 615-0103 or offersupport@zipscarwash.zendesk.com.

          What if I can’t find my confirmation email that’s needed for activation?

            No worries! Before reaching out for assistance, make sure to check your spam folder in your email. If you still can’t find it, contact us using either method below so we can assist you. Need Help? Contact our team at (855) 615-0103 or offersupport@zipscarwash.zendesk.com.

            Can I complete my activation at any ZIPS location?

              No, make sure to redeem your code at the ZIPS location that you selected during the offer redemption process! If you made a mistake, contact us so we can assist you. Contact our team at (855) 615 0103 or offersupport@zipscarwash.zendesk.com.

              How many times can I wash with a membership?

              As long as your local ZIPS is open, Members enjoy up to 2 car washes per day, 7 days a week for as long as the membership is active!

              What are the terms and condition of my membership?

              Click here for ZIPS Unlimited™ Terms of Use.

              I got a new car, what do I do?

              Don’t sweat it! Just visit your local Zips Car Wash and let an attendant know that you currently have a membership, but you got a new car and need to update your vehicle information to get a new RFID tag. They’ll take care of everything for you!

              Can I use this membership on more than one vehicle?
              Unfortunately, no-can-do. Each membership is tied to a specific car. The RFID stickers that we place on your windshield allow for that vehicle to pass through the car wash. We have to issue one for each vehicle because once removed, the tag is ruined and won’t scan properly.
              How do I cancel?

              All cancellation requests must be made 7 days prior to the anniversary billing date. Send an email request to appsupport@zipscarwash.zendesk.com.